The Do’s & Don’ts of Freight Dispatching

Freight dispatchers play a vital role in the transportation industry, coordinating the movement of goods from one location to another. The success of a freight dispatch operation depends on the dispatcher’s ability to make sound decisions and communicate effectively with drivers, customers, and other stakeholders. In this article, we will discuss the do’s and don’ts of a freight dispatcher.


1. Communicate Effectively: Communication is key in the transportation industry. A good freight dispatcher must be able to communicate effectively with drivers, customers, and other stakeholders. It is crucial to ensure that everyone is on the same page and has the information they need to make informed decisions.

2. Plan Ahead: A successful freight dispatcher must be able to plan ahead to ensure that deliveries are made on time and without any issues. Dispatchers should be able to anticipate potential problems and have contingency plans in place to mitigate them.

3. Monitor Shipments: Freight dispatchers should continuously monitor shipments to ensure that they are moving as planned. Any delays or issues should be identified and addressed promptly to prevent further problems.

4. Stay Organized: Freight dispatchers must keep accurate records and ensure that all paperwork is in order. This includes bills of lading, delivery receipts, and other essential documents.

5. Build Relationships: Building strong relationships with drivers, customers, and other stakeholders is essential for success as a freight dispatcher. Dispatchers should be personable, approachable, and willing to go the extra mile to ensure that everyone is satisfied with the service they receive.


1. Overpromise: A freight dispatcher should never promise something that they cannot deliver. Overpromising can lead to disappointed customers, unhappy drivers, and ultimately, a damaged reputation.

2. Micromanage: While it is essential to monitor shipments, a freight dispatcher should avoid micromanaging drivers. Drivers are professionals who know how to do their job, and micromanaging them can lead to frustration and decreased productivity.

3. Ignore Safety: Safety should always be a top priority in the transportation industry. Freight dispatchers must ensure that drivers are following all safety protocols and regulations.

4. Neglect Maintenance: Neglecting maintenance can lead to breakdowns and delays, which can be costly for both the freight company and the customer. Dispatchers should ensure that all vehicles are well-maintained and in good working order.

5. Fail to Adapt: The transportation industry is constantly evolving, and freight dispatchers must be able to adapt to changes in technology, regulations, and customer demands. Failing to adapt can lead to missed opportunities and decreased competitiveness.

In conclusion, being a successful freight dispatcher requires a combination of technical skills, communication skills, and interpersonal skills. By following the do’s and don’ts outlined in this article, freight dispatchers can ensure that they provide efficient, effective, and safe transportation services to their customers.

If you need training on dispatching, Dispatch Prep offer a freight dispatcher course for beginners.

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